Refund policy

To request a return, contact us at damedesfleurs24@gmail.com. 

📜 Dame des Fleurs Policies

🌸 Flower Lifespan Policy
All Dame des Fleurs arrangements are crafted with fresh, premium blooms. While flower lifespan varies by variety and environment, most bouquets are expected to last 5–7 days with proper care. Some specialty stems may last longer, while more delicate varieties may fade sooner.
We are not liable for shortened lifespan due to:
- Improper care (e.g. lack of water, exposure to heat or direct sunlight)
- Extended time outside water during pickup or delivery
- Environmental factors beyond our control (e.g. humidity, temperature shifts)

If you believe your bouquet arrived in poor condition, please contact us within 2 hours of receipt with photos so we can assess and resolve the issue.

Refund & Cancellation Policy

We strive to deliver exceptional quality and service. Due to the nature of our products, the following policies apply:
- Deposits are non-refundable. This secures your flowers, materials, and design time.
- Cancellations must be made at least 24 hours before your scheduled pickup or delivery.
- If you are more than 15 minutes late for pickup or delivery, a $10 late fee will be applied. Excessive lateness may result in order cancellation or an additional delivery fee for rescheduling.
- If we are unable to reach the recipient at the time of delivery, we will attempt contact once. If unsuccessful, the bouquet will be returned to our studio and a redelivery fee will apply or the order will be cancelled without refund.
- We do not offer refunds for completed orders unless there is a verified issue with product quality (e.g. damaged flowers upon arrival). All concerns must be reported within 2 hours of receipt with photo documentation.
- Custom orders (including specific colors, add-ons, or styling) may require additional time. We reserve the right to decline requests that cannot be fulfilled within your timeline.
- In the event of extreme weather, supply chain delays, or emergencies, we will notify you immediately and offer rescheduling or substitution options.