Shipping policy

Thank you for choosing Dame des Fleurs for all your floral needs. We are delighted to serve you and ensure that your order arrives fresh and beautiful. Please review our shipping policy below:

1. Shipping Method: We typically use standard shipping for all our bouquet deliveries, but rest assured that we prioritize the freshness and quality of your flowers in every shipment. To request overnight and expedited shipping, please call us, leave us an email, or a DM on Instagram to see if this is possible for your order. 

2. Shipping Destinations: We currently ship within the USA and the UK. If your desired destination is not listed, please contact us, and we will do our best to accommodate your request.

3. Processing Time: Shipping orders are processed and shipped within 8 business days from the date of purchase. Please note that processing time may vary during peak seasons. To request a last minute order (needed within 7 days or less), please call us, leave us an email, or a DM on Instagram to see if this is possible for your order. 

4. Delivery Time: Delivery typically takes 4 business days, but due to factors such as distance, weather conditions, and local customs procedures, we are unable to provide a definite delivery timeframe for your order. However, rest assured that we work diligently with our shipping partners to ensure timely delivery. P

5. Shipping Charges: Shipping charges are calculated based on the destination, size, and the weight of the bouquet. 

6. Delivery Address: Please ensure that the shipping address provided is accurate and complete to avoid any delays or issues with delivery. We are not responsible for packages delivered to incorrect addresses due to inaccurate information provided by the customer.

7. International Shipping: For international shipments, please note that customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the customer. We are not responsible for delays caused by customs procedures.

8. Shipping Liability: Once the bouquet has been handed over to our shipping partner, we are not liable for any damages, loss, or delays incurred during transit. However, if you encounter any issues with your shipment, please contact us, and we will do our best to assist you.

9. Order Cancellation: Orders cannot be canceled or modified once they have been processed and shipped. We do our best to start working on your orders as soon as they have been placed, so cancellation may not be possible, but we are happy to offer store credit. If you need to make any changes to your order, please contact us immediately after placing your order to see if it is possible.

10. Contact Us: If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at damedesfleurs24@gmail.com

By placing an order with Dame des Fleurs, you agree to abide by the terms and conditions outlined in this shipping policy.

Thank you for choosing Dame des Fleurs! We appreciate your support.